tk112 Terms & Conditions

These Terms and Conditions ("Terms") constitute the entire agreement between you ("the Player") and tk112 ("the Platform", "we", "us", "our") governing your access to and use of the tk112 website located at https://tk112.io, including all associated services, games, betting markets, account management tools, and payment facilities.

tk112 operates as an online entertainment platform offering casino games, sports betting, card games, and related services. The Platform is designed and operated for the Bangladesh market and is made available in English. All transactions are denominated in Bangladeshi Taka (BDT, ৳) unless otherwise stated.

These Terms apply to all registered players on the tk112 platform, regardless of the device used to access the Platform or the region of Bangladesh from which access occurs. Your continued use of the Platform constitutes ongoing acceptance of the most current version of these Terms.

tk112 reserves the right to update or amend these Terms at any time. The effective date shown at the top of this document reflects the date of the most recent revision. Players will be notified of material changes via the email address registered to their account. Continued use of the Platform following such notification constitutes acceptance of the revised Terms.

To register and use the tk112 platform, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. tk112 enforces a strict 21+ age policy. Persons under the age of 21 are prohibited from registering, depositing, or participating in any game or betting activity on the Platform.
• You must be a natural person (not a corporation, trust, partnership, or other legal entity) acting on your own behalf.
• You must not be acting as an agent, nominee, or representative of any third party when using the Platform.
• You must have full legal capacity to enter into a binding agreement under the laws applicable to your jurisdiction.
• You must not be a current employee, contractor, director, officer, or agent of tk112, or an immediate family member of any such person.
• You must not be using the Platform in any jurisdiction where online gambling is unlawful. It is your sole responsibility to determine whether accessing and using tk112 is lawful in your location before registering or depositing.

tk112 reserves the right to request identity verification documentation at any point during your account lifecycle. Failure to provide satisfactory verification documents within a reasonable time frame will result in suspension of your account and withholding of withdrawals pending resolution.

Each individual may register one account only on the tk112 platform. Registering, operating, or benefiting from multiple accounts ("multi-accounting") is strictly prohibited and will result in permanent suspension of all associated accounts and forfeiture of any balances therein.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, mobile number, and a valid email address. Providing false or misleading registration information is a breach of these Terms and may constitute fraud.

You agree to update your account information promptly if any details change. tk112 may, at its sole discretion, request documentary proof of any information provided at registration or at any subsequent time.

Account registration is subject to approval by tk112. We reserve the right to decline any application for registration without providing a reason. Registration does not guarantee access to all features of the Platform, which may be subject to additional verification or eligibility criteria.

You are solely responsible for maintaining the confidentiality and security of your username, password, and any two-factor authentication credentials associated with your tk112 account. You must not share your login credentials with any other person under any circumstances.

tk112 will never contact you by email, live chat, telephone, or any other channel to request your account password. Any communication purporting to be from tk112 and requesting your password should be treated as fraudulent and reported to our support team immediately.

If you suspect that your account has been accessed without your authorisation, you must notify tk112 support immediately via live chat. Upon notification, tk112 will take reasonable steps to secure your account, which may include temporary suspension pending investigation.

tk112 shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials, provided that the Platform's own security infrastructure was not compromised. Any activity conducted via your account prior to you reporting unauthorised access will be treated as activity conducted by you.

Players are encouraged to enable two-factor authentication (SMS OTP) from the account security settings. This provides an additional layer of protection against unauthorised login attempts.

tk112 accepts deposits via the following payment methods available in Bangladesh: bKash, Nagad, Rocket, Upay, and bank transfers from Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Additional payment methods may be added or removed from time to time at tk112's discretion.

The minimum deposit amount is ৳100. There is no maximum deposit limit imposed by tk112, though your payment provider may apply its own transaction limits.

All deposit methods must be registered in the legal name of the account holder. Third-party deposits — where a payment is made from an account or wallet belonging to a different person — are strictly prohibited. Any such deposit will be returned to the source account and the tk112 account subject to investigation.

tk112 does not charge fees on deposits. However, your payment provider (e.g., bKash, Nagad) may apply their standard transaction charges. Players are responsible for any such fees charged by their payment provider.

Deposits made by bKash and Nagad typically credit to your tk112 balance within seconds. Bank transfer deposits may take up to one business day to process. If a deposit has not credited within the expected timeframe, contact our 24/7 support team via live chat with your transaction reference number.

The minimum withdrawal amount is ৳500. Withdrawals will only be processed to a payment method registered in the same name as the tk112 account. tk112 reserves the right to request identity verification before processing any withdrawal.

Withdrawal requests to bKash and Nagad are typically processed within 15 minutes of approval during normal operating hours. Bank transfer withdrawals may take one to three business days depending on the receiving bank. Processing times may be extended during high-volume periods, public holidays, or when additional verification is required.

Withdrawals of funds deposited but not yet subjected to any wagering activity may be subject to an administrative review. Any active bonus balance must be forfeited or wagering requirements fully met before the corresponding real-money balance becomes eligible for withdrawal.

tk112 operates anti-money-laundering (AML) procedures. Unusual withdrawal patterns, large withdrawals from newly registered accounts, or withdrawals that do not correspond to reasonable gaming activity may trigger an enhanced due diligence review. During such a review, withdrawal processing may be paused pending satisfactory completion of the review.

tk112 offers welcome bonuses, reload bonuses, cashback promotions, and seasonal offers (including Eid, Pohela Boishakh, and tournament-based promotions). The specific terms of each promotion — including the bonus amount, qualifying deposit, wagering requirement, minimum odds (for sports betting offers), eligible games, and expiry period — are published on the relevant promotion page at the time of the offer.

General bonus conditions that apply to all promotions unless otherwise specified:

• Bonuses are awarded to eligible accounts only. An account must be fully verified to claim most bonus offers.
• Wagering requirements must be satisfied in full before any bonus-derived winnings may be withdrawn. Wagering requirements represent the total amount of real-money bets required to unlock the bonus.
• Bonus funds are played first, ahead of real-money funds, unless otherwise specified in a specific offer's terms.
• Games may contribute different percentages toward wagering requirements. Typically, slots contribute 100%, live casino games contribute a lower percentage, and sports bets contribute based on the outcome and odds. Specific contribution rates are listed in each offer's terms.
• Only one welcome bonus may be claimed per player. Subsequent bonuses are governed by the terms of each individual promotion.
• tk112 reserves the right to amend, suspend, or withdraw any bonus or promotion at any time without prior notice, subject to honouring commitments to players who have already opted in and commenced wagering.
• Bonus abuse — including, but not limited to, systematic exploitation of bonus terms, collusion between multiple accounts to generate bonus turnover, or use of betting strategies designed to circumvent wagering requirements — will result in bonus cancellation and may result in account suspension.

All casino games available on the tk112 platform — including slots, live dealer games, card games, and fishing games — are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The rules of each individual game are governed by the rules published within that game interface by the respective game provider.

All RNG (random number generator) based games use certified random number generation as implemented by the game provider. tk112 does not modify game outcomes and is not responsible for software malfunctions within a game provider's product.

In the event of a technical malfunction — including server disconnection, power failure, or software error — during a game round, the general principle is that incomplete rounds are voided and any stake placed on that round is returned to the player's account balance. Where a game provider's own malfunction policy differs, that policy will apply. tk112 will not be liable for losses resulting from technical malfunctions outside of its direct control.

Sports betting markets and odds are determined by tk112's sportsbook platform. tk112 reserves the right to suspend, void, or adjust markets where errors in odds setting are identified, where a market is suspended by a governing body, or where there is clear evidence of match manipulation. Any bets placed on voided markets will have their stakes returned.

Bets placed on the tk112 platform are final once confirmed. Players should verify all bet details — stake amount, selection, market, and odds — prior to confirming a bet. tk112 will not accept requests to cancel or amend a confirmed bet except where permitted by the specific rules of the market in question.

The following activities are strictly prohibited on the tk112 platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balance, and, where appropriate, referral to law enforcement authorities:

• Fraud and misrepresentation: Providing false registration information, impersonating another person, or using fraudulent payment methods.
• Money laundering: Using tk112 to deposit, layer, or withdraw funds that are derived from criminal activity, or using the Platform as a conduit for transferring or obscuring the origin of funds.
• Multi-accounting: Registering or operating more than one account, whether under the same or different personal details.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, particularly card games or sports betting markets.
• Arbitrage and matched betting exploitation: Systematically exploiting bonus offers, free bet credits, or promotional terms in a manner that is designed to extract value without genuine recreational gaming activity.
• Use of automated tools: Using bots, scripts, algorithms, or any automated software to place bets, play games, or interact with the Platform in a non-human manner.
• Chargebacks: Initiating an unjustified chargeback or payment dispute with your payment provider in relation to a legitimate tk112 transaction.
• Exploitation of technical errors: Knowingly taking advantage of software bugs, pricing errors, or system vulnerabilities to obtain an unfair advantage or extract funds from the Platform.

tk112 is committed to promoting responsible gaming and providing tools that allow players to manage their gambling activity. The Platform is intended for entertainment purposes only. Gambling should never be used as a source of income or as a means to recover financial losses.

The following responsible gaming tools are available to all registered tk112 players from the account dashboard:

• Deposit limits: Set daily, weekly, or monthly limits on the amount you can deposit.
• Session time limits: Set a maximum duration for individual gaming sessions, after which you will be logged out automatically.
• Self-exclusion: Voluntarily exclude your account from the Platform for a defined period (minimum 30 days) or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the chosen exclusion period.
• Reality checks: Enable periodic on-screen reminders showing your session duration and net win/loss position.

If you believe your gambling is becoming a problem, please visit our Responsible Gaming page for detailed guidance and support resources. You may also contact our 24/7 support team via live chat to request immediate account restriction. tk112 support agents are trained to handle responsible gaming requests sensitively and confidentially.

Players who are 21 years of age or younger are strictly prohibited from using the Platform. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling sites.

tk112 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification within a reasonable time frame following a request.
• Suspicion of fraudulent activity, money laundering, or other criminal conduct.
• Identification of the account holder as a minor (person under 21).
• Account inactivity: accounts with no login activity for a continuous period of 12 months may be classified as dormant. Dormant account balances will be retained by tk112, subject to applicable law, and will be made available to the player upon reactivation following identity verification.
• At the player's own request (voluntary closure).

Upon termination of an account in good standing (i.e., where the closure is not due to a breach of these Terms), any verified real-money balance will be returned to the player's registered payment method within 10 business days, subject to completion of any outstanding verification requirements.

In cases where an account is terminated due to a breach of these Terms, tk112 reserves the right to withhold any balance pending investigation. Where fraud, money laundering, or other criminal conduct is confirmed, the balance may be forfeited in full and the matter reported to relevant authorities.

To the fullest extent permitted by applicable law, tk112 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of funds resulting from your own negligence, including failure to maintain account security.
• Losses arising from technical malfunctions in third-party game provider software.
• Losses arising from interruptions to internet connectivity, mobile network availability, or device failures on the player's side.
• Loss of profits, loss of data, or loss of business opportunity.
• Any actions taken by tk112 in accordance with these Terms, including account suspension or termination.

tk112's total liability to any player in respect of any claim arising out of use of the Platform shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the claim, unless otherwise required by law.

Nothing in these Terms shall exclude or limit tk112's liability for death or personal injury caused by gross negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

tk112 reserves the right to amend, modify, or replace these Terms and Conditions at any time. The updated Terms will be published on this page with a revised effective date. Where changes are material — meaning they substantially affect players' rights or obligations — tk112 will provide advance notice to registered players via email.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must cease using the Platform and may request account closure by contacting our support team.

tk112 may also update individual game rules, promotion terms, payment method availability, and responsible gaming tools independently of these core Terms. Such updates will be reflected in the relevant sections of the Platform and will be effective immediately upon publication unless otherwise stated.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of your tk112 account, you may contact our support team through the following channel:

• Live Chat: Available 24/7 directly from the Platform. This is the fastest method to reach a support agent.
• Email: [email protected] (plain text — not a clickable link). Email responses are typically provided within 24 hours Bangladesh Standard Time (BST, UTC+6).

For responsible gaming requests — including self-exclusion, deposit limit adjustments, or account cooling-off periods — please use the live chat service for the fastest response. Our support agents are trained to handle responsible gaming matters with appropriate sensitivity and urgency.

tk112 is committed to resolving complaints fairly and promptly. If you are not satisfied with the initial response to a complaint, you may escalate the matter to our senior customer resolution team by requesting escalation through the same support channels.