tk112 Privacy Policy

This Privacy Policy ("Policy") describes how tk112 ("the Platform", "we", "us", "our") collects, processes, stores, shares, and protects personal information relating to registered players and visitors ("you", "your") who access the tk112 website at https://tk112.io and any associated mobile or web-based services.

tk112 takes its data protection responsibilities seriously. We recognise that players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rangpur, Rajshahi, Barisal, Mymensingh, and Cox's Bazar — trust us with sensitive personal and financial information. This Policy has been written in accessible English to ensure that every player understands precisely how their information is handled.

This Policy should be read alongside our Terms & Conditions, which govern the overall legal relationship between you and tk112, and our Responsible Gaming policy, which addresses additional data uses in the context of player protection measures.

The effective date of this Policy is stated at the top of this page. Where material changes are made to the Policy, tk112 will notify registered players via their registered email address. Continued use of the Platform following such notification constitutes acceptance of the revised Policy.

For the purposes of this Privacy Policy, tk112 acts as the data controller in respect of all personal data collected from players and visitors who use the Platform. As data controller, tk112 determines the purposes for which personal data is collected and the manner in which it is processed.

Enquiries regarding this Policy, data access requests, and data deletion requests should be directed to the tk112 support team via live chat (available 24/7 from the Platform) or by email to [email protected]. Please note that email addresses are displayed as plain text and are not clickable links.

tk112 collects personal data through several channels, including account registration, payment transactions, identity verification, Platform usage, and customer support interactions. The categories of data collected are outlined below.

3.1 Registration Data

When you create a tk112 account, we collect the following information:

• Full legal name
• Date of birth (for age verification — 21+ requirement)
• Residential address, including city and postcode
• Mobile phone number
• Email address
• Username and hashed password (passwords are never stored in plain text)

3.2 Identity Verification Data

To comply with our obligations relating to Know Your Customer (KYC) and anti-money-laundering (AML) procedures, we may collect:

• Copies of government-issued identity documents (National ID, passport, or driving licence)
• Proof of address documents (utility bills, bank statements)
• Selfie photographs for liveness verification
• Source of funds declarations where required by our compliance team

3.3 Financial and Transaction Data

When you make deposits or withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, we collect:

• Payment method type and last four digits of registered mobile wallet number or bank account
• Transaction amounts, dates, and reference numbers
• Deposit and withdrawal history
• Bonus and promotional transaction records

3.4 Usage and Technical Data

When you access and use the tk112 Platform, we automatically collect:

• IP address and approximate geographic location (country/city level)
• Device type, operating system, and browser version
• Session duration, pages visited, and features used
• Game history, bet records, and wagering activity
• Cookie identifiers and session tokens (see Section 7)
• Referral source (the URL or channel through which you reached tk112)

3.5 Customer Support Data

When you contact tk112 via live chat or email, we collect and retain records of those communications, including the nature of your enquiry, any documents you share, and the resolution provided. These records are used to improve service quality and to maintain an auditable account history.

3.6 Responsible Gaming Data

Where you interact with responsible gaming tools — such as deposit limits, self-exclusion requests, or reality checks — we record the details of those interactions. This data is used exclusively for player protection purposes and is treated with heightened sensitivity.

tk112 uses personal data only for the purposes for which it was collected, as outlined below. We do not process personal data in ways that are incompatible with these stated purposes.

You may opt out of promotional communications at any time by updating your notification preferences in the account dashboard or by contacting our support team. Opting out of promotional communications does not affect your receipt of essential account-related messages (e.g., deposit confirmations, withdrawal notifications, security alerts).

tk112 processes personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC, AML obligations, and age verification.
• Legitimate interests: Processing undertaken in pursuit of tk112's legitimate business interests, including fraud prevention, security monitoring, Platform improvement, and responsible gaming compliance — where these interests are not overridden by your fundamental rights and interests.
• Consent: Processing based on your explicit consent, such as receiving promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

tk112 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Personal data is shared with third parties only in the following circumstances:

6.1 Service Providers

We share data with trusted third-party service providers who process data on our behalf to deliver specific Platform functions. These providers are contractually bound to process data only in accordance with tk112's instructions and this Privacy Policy. Categories of service providers include:

• Payment processors (bKash, Nagad, Rocket, Upay, and banking partners)
• Identity verification and KYC service providers
• Game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi)
• Fraud detection and cybersecurity service providers
• Customer support platform providers
• Cloud hosting and infrastructure providers

6.2 Legal and Regulatory Disclosure

tk112 may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, legal process, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the rights and safety of tk112 or third parties, or enforce our Terms and Conditions.

6.3 Business Transfers

In the event of a merger, acquisition, asset sale, or similar corporate transaction involving tk112, personal data may be transferred as part of that transaction. Players will be notified in advance of any such transfer where their personal data is involved, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

6.4 Aggregated and Anonymised Data

tk112 may share aggregated, anonymised statistical data about Platform usage with business partners, analytics providers, or for industry research purposes. Such data cannot be used to identify any individual player.

tk112 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and deliver a personalised experience. A cookie is a small text file placed on your device by the Platform when you visit.

7.1 Types of Cookies Used

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and responsible gaming configurations.
• Analytical cookies: Collect anonymised data about how players use the Platform — pages visited, time spent, features used — to help us improve the service. Data is aggregated and not linked to individual identities.
• Marketing cookies: Used where you have consented to receiving personalised promotional communications. These track interactions with Platform promotions to help us understand which offers are relevant to you.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or be notified about cookies. Please be aware that disabling strictly necessary cookies will impair or prevent your ability to log in to and use the tk112 Platform. Disabling analytical or marketing cookies will not affect your access to the Platform.

7.3 Local Storage and Session Storage

In addition to cookies, tk112 may use browser local storage and session storage to maintain session state, store temporary game data, and improve Platform performance. This data is stored locally on your device and is not transmitted to our servers except where required to deliver the specific Platform function in question.

tk112 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is used, the anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any individual.

tk112 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption in transit: All data exchanged between your device and tk112 servers is protected by 256-bit SSL/TLS encryption. The padlock symbol in your browser's address bar confirms that an encrypted connection is active.
• Encryption at rest: Sensitive personal data stored on our servers — including identity documents and payment method details — is encrypted using AES-256 encryption.
• Password security: Account passwords are stored using strong one-way cryptographic hashing. Plain-text passwords are never stored or transmitted by tk112.
• Access controls: Access to personal data within tk112's internal systems is restricted on a strict need-to-know basis. Staff members who handle personal data receive regular training on data protection obligations.
• Two-factor authentication: Players are encouraged to enable SMS OTP two-factor authentication to add an additional layer of login security.
• Intrusion detection: tk112 operates continuous network monitoring and intrusion detection systems to identify and respond to security threats in real time.
• Penetration testing: Our platform and infrastructure undergo regular independent security assessments to identify and remediate vulnerabilities.

As a user of the tk112 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or email at [email protected].

The tk112 platform is strictly restricted to individuals who are 21 years of age or older. tk112 does not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory step in the account registration and identity verification process.

If tk112 becomes aware that personal data has been collected from a person under the age of 21, that account will be suspended immediately, the data will be reviewed, and steps will be taken to delete it in accordance with our data retention policies, except where retention is required for fraud prevention or legal purposes.

Parents and guardians are encouraged to use parental control software and internet filtering tools to prevent underage persons from accessing gambling websites. If you believe a minor has registered on the tk112 platform, please contact our support team immediately via live chat.

The tk112 platform may contain links to third-party game provider interfaces or payment service pages as part of normal Platform operation. These third-party environments are governed by their own privacy policies, which are separate from this Policy. tk112 is not responsible for the privacy practices of third-party game providers or payment processors once you are operating within their environments.

We recommend reviewing the privacy policies of any third-party service you interact with in connection with your tk112 account, particularly payment providers such as bKash and Nagad, whose data handling practices are governed by their own published policies.

tk112 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal and regulatory standards. The effective date at the top of this page will be updated to reflect the date of each revision.

Where updates are material — meaning they significantly affect how we collect, use, or share your personal data — tk112 will notify registered players by email to the address registered on their account at least 14 days before the changes take effect. For non-material updates (such as corrections to wording or clarifications that do not change the substance of the Policy), the revised Policy will be published on this page without advance notice.

Your continued use of the Platform following the effective date of any updated Policy constitutes your acceptance of that revised Policy. If you do not accept the changes, you must discontinue use of the Platform and may request account closure by contacting support.

If you have questions, concerns, or requests relating to this Privacy Policy or the personal data tk112 holds about you, please contact our support team through the following channels:

• Live Chat: Available 24/7 directly from the tk112 Platform. This is the fastest way to reach our team for data-related enquiries.
• Email: [email protected] (plain text — not a clickable link). We aim to respond to all email enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

When submitting a data rights request, please include your registered username and the specific nature of your request to help us process it efficiently. Identity verification will be required before any data is disclosed, amended, or deleted.

tk112 is committed to resolving all privacy-related concerns fairly and promptly. If you are not satisfied with our response to a privacy enquiry, you may escalate the matter by requesting a senior review through the same support channels.